SLA template (draft)

Reference service-level baseline for controlled production rollout contracts.

Metric	Target
Service availability	99.9% monthly uptime target
P1 response	Within 1 hour
P2 response	Within 4 hours
Security incident notification	Within 24 hours of confirmed impact
Backup restore request	Initial action within 4 hours

This template is a draft. Final commitments are governed by executed contracts and region-specific compliance obligations.